Toupeec Flexible Wave Shaped Non Slip Headband For Men/Women Unisex Black Metal Spiral Hair Hoop Headdress Accessories

*For Return*

1. HOW DO I MAKE A RETURN?

Easy: e-mail us at sales1@toupee.com  and let us know your order No. to avoid any misunderstanding, in the mail, you send us please explain in detail the problem you are experiencing with the product and also add the pictures of the product showing the damage. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you qualify for a refund, as used merchandise will not be refunded. Custom made orders can't be exchanged and returned except for our mistakes.

2. WHEN WILL I RECEIVE MY REFUND?

A full refund will be provided by PayPal after we have received, inspected and confirmed that the returned hair was not used. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. It will take up to 3-5 business days to process the refund.

3. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

Yes, you are responsible for the return shipping costs.

*For Exchange*

1. CAN I EXCHANGE MY ORDER?

Yes. We are happy to accept your setback for an exchange within 30 days, as long as it has not been opened, worn, or tampered with. For any price differences of the exchanged items, we will charge you extra or credit back the overcharge. Custom made orders can't be exchanged and returned except for our mistakes.

2. DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?

Yes, you are responsible for all exchange shipping costs.

3. WHEN WILL I RECEIVE MY EXCHANGE?

We will send you the exchanging hair after we have received, inspected and confirmed that the returned hair not used. All customers must contact us after sending the package back and provide us with the tracking information of the set being sent back, in order for us to place the order for your exchange. It takes 1-2 business days to process all orders from the moment we place it in our system. US orders take 3-5 business days to be delivered with standard free shipping.